FAQ
Frequently asked questions about booking
- How do I book?
- What happens then?
- How quickly can I expect a response from you?
- What is the "security deposit"?
First you need to send us an online enquiry form so that we can check availability for you - it is very important to give two or three choices in order of preference.
Our booking guide gives you detailed, step-by-step help.
Back to questions - Top of page
Once we have confirmed to you that there is availability we will hold an option for you. You can then send us an online booking form with your payment details. We will then confirm your booking in writing to you and provide you with additional information about your chosen property.
Back to questions - Top of page
How quickly can I expect a response from you?
We try our utmost to answer all email requests as soon as we receive them, but it helps if you can be as precise and specific about your requirements as possible. The site is well organised so it's not too difficult to make a short list of what you want. But remember also that our office hours are Monday - Friday, 10-5 English time (GMT)!
Back to questions - Top of page
What is the "security deposit"?
We have to hold credit card authority for an amount of money as a guarantee against breakages and or telephone costs. This payment is not actually processed, except for any costs that are notified to us in the two weeks following the holiday.